Avery F. Jack
Project Manager
Avery is new to the Franklin Family coming aboard March of 2021.
Avery has over twenty (20) years of Call Center Experience with 10 years in Call Center Management and Implementation. Currently he is Managing the Franklin Call Center overseeing 10 Full Time Call Center Agents dedicated to the EBR Emergency Rental Assistance Program. Avery also has over 5 years of Disaster Case Management Experience working with the Federal Emergency Management Agency (FEMA) during the aftermath of Hurricanes Katrina, Rita, Wilma, Gustav and Ike. He also provided Case Management for Catholic Charities of the Diocese of Baton Rouge during the aftermath of the 2016 Floods. Avery has a track record of proven agent improvement, improving morale and resolving technical issues as they arise within his staff.
His specific areas include:
- Coaching and Development
- Peer Mentoring
- Customer Service Training
- Call Center Software Troubleshooting and Technical Support
- Quality Assurance
- Disaster Case Management
- Performance Management and Improvement
- Community Involvement and Volunteerism
- Microsoft Office Applications
Avery has a Bachelor of Arts Degree from Southern University in Mass Communications.
